{"id":37921,"date":"2026-05-22T18:03:22","date_gmt":"2026-05-22T18:03:22","guid":{"rendered":"https:\/\/lacolombeplus.net\/?p=37921"},"modified":"2026-05-22T18:03:22","modified_gmt":"2026-05-22T18:03:22","slug":"sonabel-innove-lelectricite-desormais-a-portee-de-clic","status":"publish","type":"post","link":"https:\/\/lacolombeplus.net\/index.php\/2026\/05\/22\/sonabel-innove-lelectricite-desormais-a-portee-de-clic\/","title":{"rendered":"SONABEL INNOVE: L\u2019\u00e9lectricit\u00e9 d\u00e9sormais \u00e0 port\u00e9e de clic"},"content":{"rendered":"<p><strong>Les longues attentes devant les guichets de la SONABEL appartiennent au pass\u00e9. Gr\u00e2ce au lancement de E-Guichet, chaque abonn\u00e9 peut d\u00e9sormais demander un branchement, payer ses factures, signaler une panne ou transmettre l\u2019index de son compteur en quelques clics. Cette innovation marque une \u00e9tape majeure dans la modernisation de la Soci\u00e9t\u00e9 nationale et r\u00e9pond aux attentes d\u2019une population de plus en plus connect\u00e9e<\/strong>.<\/p>\n<p>La SONABEL n\u2019est plus seulement un fournisseur d\u2019\u00e9lectricit\u00e9. Elle devient un acteur technologique, au service d\u2019un Burkina Faso moderne et digitalis\u00e9. L\u2019E-Guichet, disponible 24 h\/24 et 7 j\/7, incarne cette r\u00e9volution num\u00e9rique : une interface simple, intuitive et accessible depuis un smartphone, une tablette ou un ordinateur.<br \/>\nCette plateforme est bien plus qu\u2019un outil pratique ; elle est une r\u00e9ponse directe aux besoins des citoyens, qui veulent gagner du temps, \u00e9viter les tracasseries administratives et avoir une visibilit\u00e9 en temps r\u00e9el sur leur consommation.<\/p>\n<p><strong>Des services int\u00e9gr\u00e9s pour un meilleur quotidien<\/strong><\/p>\n<p>Avec l\u2019E-Guichet, la SONABEL offre un guichet unique virtuel, int\u00e9grant\u00a0<strong>tous les services essentiels<\/strong>\u00a0:<\/p>\n<ul>\n<li><strong>Nouveaux branchements<\/strong>\u00a0: plus besoin de se d\u00e9placer plusieurs fois. La demande se fait en ligne, avec suivi de l\u2019avancement du dossier.<\/li>\n<li><strong>Souscription d\u2019abonnement<\/strong>\u00a0: quelques clics suffisent pour devenir client, sans perdre des journ\u00e9es enti\u00e8res en files d\u2019attente.<\/li>\n<li><strong>D\u00e9claration de pannes et signalement de fraude<\/strong>\u00a0: le client devient acteur de la maintenance du r\u00e9seau. Chaque alerte est transmise directement aux \u00e9quipes techniques.<\/li>\n<li><strong>Consultation et paiement des factures<\/strong>\u00a0: via un espace client s\u00e9curis\u00e9, avec historique des consommations et option de paiement mobile.<\/li>\n<li><strong>Transmission de l\u2019index du compteur<\/strong>\u00a0: pour \u00e9viter les estimations approximatives et obtenir une facturation exacte.<\/li>\n<li><strong>Demandes de raccordement et de travaux<\/strong>\u00a0: simplifi\u00e9es et avec accus\u00e9 de r\u00e9ception num\u00e9rique, offrant plus de transparence.<\/li>\n<\/ul>\n<p>Chaque interaction est\u00a0<strong>s\u00e9curis\u00e9e<\/strong>\u00a0gr\u00e2ce \u00e0 des protocoles de cryptage avanc\u00e9s, garantissant la confidentialit\u00e9 et la fiabilit\u00e9 des donn\u00e9es des abonn\u00e9s.<\/p>\n<p><strong>Un impact \u00e9conomique et social majeur<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-37923\" src=\"http:\/\/lacolombeplus.net\/wp-content\/uploads\/2026\/05\/sonabl1.webp\" alt=\"\" width=\"1024\" height=\"602\" srcset=\"https:\/\/lacolombeplus.net\/wp-content\/uploads\/2026\/05\/sonabl1.webp 1024w, https:\/\/lacolombeplus.net\/wp-content\/uploads\/2026\/05\/sonabl1-300x176.webp 300w, https:\/\/lacolombeplus.net\/wp-content\/uploads\/2026\/05\/sonabl1-768x452.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Au-del\u00e0 de l\u2019am\u00e9lioration du service client, l\u2019E-Guichet a un impact concret sur l\u2019\u00e9conomie nationale :<\/p>\n<ul>\n<li><strong>Gains de productivit\u00e9<\/strong>\u00a0: les entreprises et les m\u00e9nages \u00e9conomisent du temps, r\u00e9duisant les co\u00fbts cach\u00e9s li\u00e9s aux d\u00e9placements et aux interruptions d\u2019activit\u00e9.<\/li>\n<li><strong>Transparence accrue<\/strong>\u00a0: les transactions num\u00e9riques laissent une trace, r\u00e9duisant les risques de corruption et de perte d\u2019information.<\/li>\n<li><strong>Contribution \u00e0 la transition verte<\/strong>\u00a0: en diminuant les d\u00e9placements physiques, la plateforme r\u00e9duit l\u2019empreinte carbone associ\u00e9e aux d\u00e9marches administratives.<\/li>\n<li><strong>Inclusion num\u00e9rique<\/strong>\u00a0: les populations rurales et les jeunes, grands utilisateurs de smartphones, peuvent acc\u00e9der aux m\u00eames services que les habitants des villes.<\/li>\n<\/ul>\n<p><strong>Comment acc\u00e9der au Service<\/strong><\/p>\n<p>L\u2019acc\u00e8s est pens\u00e9 pour \u00eatre simple et inclusif :<\/p>\n<ol>\n<li><strong>T\u00e9l\u00e9charger l\u2019application SONABEL E-GUICHET<\/strong>\u00a0sur PlayStore.<\/li>\n<li><strong>Se connecter au site officiel<\/strong>\u00a0:\u00a0<a href=\"https:\/\/eguichet.sonabel.bf\/\">https:\/\/eguichet.sonabel.bf<\/a>.<\/li>\n<\/ol>\n<p>Pour les personnes moins \u00e0 l\u2019aise avec le num\u00e9rique, la SONABEL met \u00e0 disposition un\u00a0<strong>centre d\u2019assistance<\/strong>\u00a0:<\/p>\n<ul>\n<li><strong>Num\u00e9ro vert gratuit<\/strong>\u00a0: 80 00 11 30<\/li>\n<li><strong>WhatsApp<\/strong>\u00a0: +226 25 31 37 20<\/li>\n<\/ul>\n<p>Des agents form\u00e9s accompagnent les utilisateurs dans leurs premi\u00e8res d\u00e9marches, afin que personne ne soit laiss\u00e9 de c\u00f4t\u00e9.<\/p>\n<p><strong>Un Pilier de la Modernisation du Burkina Faso<\/strong><\/p>\n<p>Ce projet s\u2019inscrit dans la Strat\u00e9gie nationale de\u00a0<strong>digitalisation des services publics et priv\u00e9s<\/strong>. En lan\u00e7ant l\u2019E-Guichet, la SONABEL participe activement \u00e0 :<\/p>\n<ul>\n<li><strong>La modernisation de l\u2019administration publique<\/strong>\u00a0: moins de paperasse, plus de rapidit\u00e9.<\/li>\n<li><strong>La bonne gouvernance<\/strong>\u00a0: toutes les op\u00e9rations sont tra\u00e7ables et v\u00e9rifiables.<\/li>\n<li><strong>L\u2019am\u00e9lioration de la qualit\u00e9 de vie<\/strong>\u00a0: les clients ont un meilleur contr\u00f4le sur leur consommation et peuvent g\u00e9rer leur \u00e9nergie de mani\u00e8re proactive.<\/li>\n<\/ul>\n<p>Cette d\u00e9marche rapproche le Burkina Faso des standards internationaux en mati\u00e8re de gestion de l\u2019\u00e9nergie et de digitalisation des services publics.<\/p>\n<p><strong>Perspectives d\u2019Avenir<\/strong><\/p>\n<p>L\u2019E-Guichet n\u2019est qu\u2019une premi\u00e8re \u00e9tape. Dans les mois \u00e0 venir, la SONABEL pr\u00e9voit d\u2019int\u00e9grer de nouvelles fonctionnalit\u00e9s :<\/p>\n<ul>\n<li><strong>Alertes intelligentes<\/strong>\u00a0sur les pics de consommation pour aider les m\u00e9nages \u00e0 \u00e9conomiser de l\u2019\u00e9nergie.<\/li>\n<li><strong>Tableaux de bord personnalis\u00e9s<\/strong>\u00a0pour les entreprises, afin de mieux planifier leur production.<\/li>\n<li><strong>Moyens de paiement diversifi\u00e9s<\/strong>\u00a0pour inclure les portefeuilles \u00e9lectroniques et les solutions bancaires innovantes.<\/li>\n<li><strong>D\u00e9ploiement dans les langues locales<\/strong>\u00a0pour toucher encore plus de Burkinab\u00e8.<\/li>\n<\/ul>\n<p><strong>Une SONABEL r\u00e9solument tourn\u00e9e vers l\u2019Avenir<\/strong><\/p>\n<p>Avec le lancement de l\u2019E-Guichet, la SONABEL envoie un signal fort : elle ne se contente pas de fournir de l\u2019\u00e9lectricit\u00e9, elle\u00a0<strong>r\u00e9invente la relation avec ses clients<\/strong>.<br \/>\nCe pas de g\u00e9ant vers la digitalisation est aussi un pas vers un Burkina Faso plus moderne, plus efficace et plus comp\u00e9titif. L\u2019\u00e9lectricit\u00e9 n\u2019est plus un service distant et compliqu\u00e9 : c\u2019est d\u00e9sormais une\u00a0<strong>exp\u00e9rience connect\u00e9e, simple et accessible<\/strong>, au service du d\u00e9veloppement du pays.<\/p>\n<p><strong><em>La R\u00e9daction<\/em><\/strong><\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Les longues attentes devant les guichets de la SONABEL appartiennent au pass\u00e9. Gr\u00e2ce au lancement de E-Guichet, chaque abonn\u00e9 peut d\u00e9sormais demander un branchement, payer ses factures, signaler une panne ou transmettre l\u2019index de son compteur en quelques clics. Cette innovation marque une \u00e9tape majeure dans la modernisation de la Soci\u00e9t\u00e9 nationale et r\u00e9pond aux&#8230;<\/p>\n","protected":false},"author":6,"featured_media":37922,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[],"class_list":["post-37921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SONABEL INNOVE: L\u2019\u00e9lectricit\u00e9 d\u00e9sormais \u00e0 port\u00e9e de clic - WordPress<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lacolombeplus.net\/index.php\/2026\/05\/22\/sonabel-innove-lelectricite-desormais-a-portee-de-clic\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SONABEL INNOVE: L\u2019\u00e9lectricit\u00e9 d\u00e9sormais \u00e0 port\u00e9e de clic - WordPress\" \/>\n<meta property=\"og:description\" content=\"Les longues attentes devant les guichets de la SONABEL appartiennent au pass\u00e9. 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